Loading…
Unofficial Guide to South By Southwest 2015 has ended
Unfortunately, we won’t be offering a 2016 guide. Please use Do512 + Official SXSW

11,217 official + unofficial events during SXSW
(last updated March 23, 2015). Our goal is to be the most complete guide. Anything missing?
Official details at sxsw.com. South by Southwest, SXSW, and related marks and logos are trademarks of SXSW, LLC., used with permission. Follow @sched + @SouthByFreeNOMS

Back To Schedule
Friday, March 13 • 2:00pm - 3:00pm
Customer Journeys: Mapping out Customer Interactions @ Capital One to improving the servicing experience

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Customer Journeys is a visualization of customer events being piloted in our call centers that helps agents quickly grok what a customer is going through and help meet them where they are.

View official listing on sxsw.com

Friday March 13, 2015 2:00pm - 3:00pm CDT
Capital One 6th & Congress

Attendees (0)