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Friday, March 13 • 2:00pm - 3:00pm
Customer Journeys: Mapping out Customer Interactions @ Capital One to improving the servicing experience

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Customer Journeys is a visualization of customer events being piloted in our call centers that helps agents quickly grok what a customer is going through and help meet them where they are.

View official listing on sxsw.com

Friday March 13, 2015 2:00pm - 3:00pm CDT
Capital One 6th & Congress

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