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Saturday, March 14 • 11:00am - 12:00pm
Support Community Managers Unite!

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ATTENTION: This session requires advance signup to attend. For Online Schedule: Please utilize the RSVP link below the description to reserve your seat. For SXSW GO App: Use the RSVP 'Find a Timeslot' link. You must have a SXSW Interactive, Gold, or Platinum badge to attend, and, you must have an activated SXsocial account (social.sxsw.com) to reserve a seat. If you have any issues with signing up, please email support@sxsw.com. VERY IMPORTANT: Because of the limited space, we recommend you arrive at least 15 minutes prior to the published start time of this session. If you have not checked in at the room you RSVPed for at least five minutes prior to the session start time, you may lose your seat to an attendee in the waiting list line.
Come have an interactive, guided conversation with other support community managers and learn from them. Network with others in your field and get new ideas for how to tackle your current support and service community challenges. Learn the latest and greatest about how to measure and demonstrate community business value within your company.
We'll all share our favorite community successes, the most innovative tactics we use for getting our community's questions answered, and our biggest challenges. Because, let's face it, all community managers have a good story that we can all learn from, and only other community managers really understand and support us!
Discuss common community buzzwords (gamification, ROI, etc.) and what they really mean to your community. After all, you know that you'll be asked about this topic soon, if you haven't been already!

View official listing on sxsw.com

avatar for Laura Feeney

Laura Feeney

Mgr, PwC
Laura has over 8 years experience managing and working directly with online support communities, including the Groundswell award winning National Instruments Discussion Forums. She moved to consulting in 2011 where she's been working on online community, advocacy and social business... Read More →
avatar for Bill Johnston

Bill Johnston

Principal, Structure3C

Saturday March 14, 2015 11:00am - 12:00pm CDT
JW Marriott Room 404

Attendees (0)