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Tuesday, March 17 • 11:00am - 12:00pm
Building Trust in Community Marketplaces

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Trust is one of the most important elements in building any online community, particularly in the 'share' economy as possessions, homes, resources, and skills are traded, rented, and sold.
This panel explores different strategies and approaches to building a responsible and secure community marketplace. Panelists from Airbnb, Etsy, and Sparkplug will share successes and failures, risks and rewards of community marketplaces.
We will discuss features to integrate into your platform to develop trust and safety within your community marketplace, as well as when and how to incorporate social media to strengthen community ties. The panel will also present different approaches to user disputes and complaints, insurance policies and liability, and customer service.

View official listing on sxsw.com

avatar for Steve Kirkham

Steve Kirkham

Trust & Safety, Airbnb

Corinne Haxton Pavlovic

Director, Trust and Safety, Etsy
Corinne Haxton Pavlovic is Group Manager of Trust and Safety at Etsy, a marketplace where people around the world connect to buy and sell unique goods. She works to protect the marketplace from fraud, spam, harassment, and abuse. With over a million sellers and 20 million buyers... Read More →
avatar for Jennifer Newman Sharpe

Jennifer Newman Sharpe

Principal Atty, JNS Law Offices/Sparkplug
Jennifer Newman Sharpe is an entertainment, intellectual property, and start up business attorney based in New York. She works closely with creative, entrepreneurial, and innovative clients to develop strategies and negotiate agreements in order to maximize their creative opportunities... Read More →
avatar for Julia Wilde

Julia Wilde

CEO, Sparkplug
Julia is cofounder and CEO of Sparkplug, the first community marketplace for musicians and artists to rent one another their instruments, gear, and space. Julia has worked as a session singer, voiceover artist, and musician for over twenty years. She was also with independent label... Read More →

Tuesday March 17, 2015 11:00am - 12:00pm CDT
JW Marriott Salon 8

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