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Sunday, March 15 • 11:00am - 12:00pm
The Eco-Friendliness of Solving Size and Fit

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ATTENTION: This session requires advance signup to attend. For Online Schedule: Please utilize the RSVP link below the description to reserve your seat. For SXSW GO App: Use the RSVP 'Find a Timeslot' link. You must have a SXSW Interactive, Gold, or Platinum badge to attend, and, you must have an activated SXsocial account (social.sxsw.com) to reserve a seat. If you have any issues with signing up, please email support@sxsw.com. VERY IMPORTANT: Because of the limited space, we recommend you arrive at least 15 minutes prior to the published start time of this session. If you have not checked in at the room you RSVPed for at least five minutes prior to the session start time, you may lose your seat to an attendee in the waiting list line.
Subject: The Eco-Friendliness of solving Size & Fit (or: Greater consequences of the global return policy war)
Today’s Apparel E-commerce is looking at an average return rate of 20-25%. This means that every four to five garments that is being purchased is being returned back to the retailer.
In the competitive realm of E-commerce, return policies have reached new heights of flexibility toward the consumer, in an attempt to compensate them for their uncertainty of fit when shopping online. As a result, we see increasing return rates, at the expense of the retailers.
Rasmus Thofte and Klas Hjort take a step back from the day-to-day return policy war and explore the financial and environmental consequences that come with the lack of a global solution the size & fit issue.

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Daniel Hellstrom

PhD Associate Professor, University of Lund
avatar for Klas Hjort

Klas Hjort

PhD & Researcher, University of Lund
Klas Hjort is a postdoctoral researcher at Lund University in Sweden. He has a PhD in Technology Management and Economics from the Chalmers University Of Gothenburg. His research focuses on a quite novel area both in practice and science: returns management.
avatar for Rasmus Thofte

Rasmus Thofte

Head of Sales, Virtusize
Rasmus Thofte has a background in Digital Marketing, Global Sales, Music Production and Creative Writing.

Sunday March 15, 2015 11:00am - 12:00pm CDT
JW Marriott Room 205